RETURNS POLICY

Returns & Exchanges

For hygiene reasons, we are unable to process exchanges or issue refunds for situations where you have simply changed your mind or wish to request a different style or size.

We kindly advise you to thoroughly review your order and choose your size according to our size guide before completing your purchase. Your understanding of this matter is greatly appreciated. We value the trust you place in us, and we prioritize your health and safety above all.

Damages and Issues

If the item arrives damaged, or if you have received the wrong item, please contact us immediately at freyanailstudio@outlook.com. 

To be eligible for a return, your item must meet the following criteria:

• The item must be in the same condition as when you received it.
• It should be unused, with all tool kit items 
• The item must be in its original packaging.
• You will need to provide the receipt or proof of purchase.

Refunds will be processed within 14 days of receiving the returned package in its original condition. Please note, we do not accept items returned to us without prior approval.

If you have any further questions or require assistance, please don't hesitate to contact us at freyanailstudio@outlook.com. We are here to help you throughout the return process.

Thank you for choosing Freyanail.

We're here to elevate your beauty, one nail at a time.

If you have any further questions or require assistance, please don't hesitate to contact us at freyanailstudio@outlook.com. 

We are here to help you throughout the return process.